Empower employees to serve customers quickly and consistently across any channel and at customer locations—home, business, or in-store.
Deliver Quality Service
Combining knowledge, processes, resources, and action to deliver consistent and positive service experiences and nurture customer loyalty with each interaction.
Facilitate access to self-service, while offering support through web, chat, automated service guides, social tools, and searchable knowledge tools to serve your customers better at a lower cost.
Allow everyone real-time access to information relevant to their jobs. Knowing a customer’s purchase and support history when they contact you can help you better resolve their issues and even identify sales opportunities.
Top Factors Affecting Customer Service
The role of customer service is well understood by many organizations. Being “customer-centric” has been, and continues to be, a theme for success. However, the ability to achieve this goal depends heavily on the technology in place. Ettesaq can work with your Customer Care team to assess their current status, identify areas for improvement, and help transform the customer experience via the implementation of the world-leading service cloud platform – Salesforce Service Cloud.
The figures below show the top factors that cause dissatisfaction with customer service. Source: Aberdeen Group “The Rising Financial Impact of Customer Service”.
CONSISTENCY OF EXPERIENCE
COST OF SERVICE
LACK OF SELF-SERVICE INFORMATION
Our Experts Provide Complete End-to-End Cloud Services
Our certified development team will assist you in mapping out your needs
We ensure a smooth integration with your existing systems
Regardless of the data you have, our team will secure a full data migration that will make your new system clean and uncluttered
Our experts can help you manage your system so you can focus on your core business activities
Whether you have how-to questions, technical issues, or need developer support, our technical resources will always be there for you
Increase the return on your investment by mounting the end user adoption. Our certified consultants are ready to help